Solutions

Investor servicing  (Transfer agency)

Unlock growth, expand your business horizons and deliver an effective experience to your investors and distributors with our suite of transfer agency solutions. You gain powerful economies of scale and access to deep local market expertise through our extensive network of experienced professionals ─ without making significant infrastructure investments.

Our transfer agency solutions include:
 

Shareholders servicing and recordkeeping

We manage your critical servicing functions end-to-end:

  • Investor account setup, maintenance and related AML/KYC processes
  • Investor transaction processing and settlement
  • Cash management and reconciliation
  • Fund events and trailer fees services
  • Investor media (contract notes, statements)
  • Investor and distributor services, in their dedicated languages and time zones (global follow the sun model established)
  • Recordkeeping

Our team handles all investor transaction types such as subscriptions, redemptions, switches and transfers, offering a highly automated comprehensive process that helps mitigate risk.

Digital experience

You benefit from a sophisticated digital experience that is unified across touchpoints, products and distribution channels. Our investor portal provides complete operational transparency and a digital solution to meet investor and market demands, while our Digital Onboarding portal allows for onboarding new investors for cross-domicile products, as well as a digital document upload service.

Fund manager and investor reporting

With consistent data delivered across our business and source systems, we support complex reporting and transparency requirements through near-real-time insights to account holdings and transactions activity, fund dividend distributions and capital gains (availability varies by market).

Broker/dealer distribution support

To support your fund distribution needs, we’re connected to all leading market platforms like NSCC, Clearstream, Euroclear, Allfunds, Vestima, Fundsettle and other facilitators and interfaces. We are fully SWIFT enabled. Additionally, we provide premium transfer agency services across Europe, the Middle East and Africa, as well as the Americas and Asia Pacific.

Tax reporting services

Using our services, you gain the ability to track tax-related information, easing your client tax reporting across multiple jurisdictions and helping you comply with the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard requirements. Choose from a selection of product and service components or enlist our full-service offering, depending on your needs.

Compliance and regulatory services (investor level)

Our anti-money laundering (AML) monitoring and know your customer (KYC) compliance services help strengthen due diligence and mitigate AML risks. Our Registration Services and AML/KYC teams associated with our dedicated transfer agency compliance units offer the scale and expertise to manage all AML/KYC matters related to the investor onboarding and life cycle, minimizing your involvement. Through our practices and policies, we strive to mitigate AML risk and provide a smooth experience to investors while meeting all regulatory obligations.
 

Case study

Gary Marshall, Chief Finance and Operating Officer of River Global, shares how State Street’s transfer agency service in the United Kingdom enabled the firm to consolidate their operations onto a single platform, leveraging our partnership with ZILO, to drive efficiencies within their business and provide a superior digital-first client experience.

The State Street difference

Maximize returns, minimize risk and navigate complexities across multiple jurisdictions, governance structures and fund types with our global service footprint and cross-border expertise. We support you throughout the investment lifecycle by providing consistent, real-time data to accelerate your decision-making. Our scale, experience and breadth of transfer agency solutions help expedite and simplify processes to distribute products efficiently.

Fuel your growth

By the numbers

40+

years of experience delivering transfer agency services

No. 1

provider of transfer agency services for cross-border funds in Luxembourg and Ireland *

15

transfer agency locations serving investors from 70+ countries

What’s new

For more information

Learn more about our back-office solutions to help you unlock growth.